Welcome to Chic One Pieces! We’re here to make your swimwear shopping experience as effortless as our seamless designs. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.

Product Information

What types of swimwear do you offer?
We specialize in chic, confidence-boosting swimwear including bikini tops, boardshorts, one pieces, pants, rashguards, swim bottoms, and tankinis. Each piece combines fashion with performance for women who value both style and function.
How do I choose the right size?
Our swimwear is designed with thoughtful construction for a flattering fit. We recommend checking our detailed size chart (available on each product page) and measuring yourself carefully. If you’re between sizes or have specific fit concerns, our customer care team at [email protected] is happy to help!
Are your swimsuits suitable for active swimming?
Absolutely! Whether you’re hitting the waves or doing laps in the pool, our swimwear combines performance fabrics with secure designs. Our rashguards and one pieces are particularly popular with active swimmers.

Shipping & Delivery

Where do you ship?
We offer seamless global delivery to empower women worldwide with confidence-boosting swimwear! Currently, we ship to most countries except some Asian nations and remote regions. If you’re unsure about your location, please contact us at [email protected].
What are my shipping options?
We offer two convenient shipping methods:

1. Standard Shipping ($12.95): Via DHL or FedEx, typically arriving 10-15 days after dispatch (1-2 day processing)
2. Free Shipping: For orders $50+ via EMS, typically arriving 15-25 days after dispatch (1-2 day processing)
How long does order processing take?
Every order is handled with precision by our Billerica team and processed within 1-2 business days before shipping. You’ll receive tracking information as soon as your order is dispatched.

Returns & Exchanges

What is your return policy?
We want you to feel as confident in our swimwear as our models do! If you’re not completely satisfied, we offer returns within 15 days of delivery. Items must be unworn with tags attached in original packaging.
How do I initiate a return?
Simply email our customer care team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the easy process.
Do you offer exchanges?
Currently, we process returns for refunds only. If you need a different size or style, we recommend placing a new order to ensure you get your perfect swim solution as quickly as possible.

Payments & Security

What payment methods do you accept?
For checkout as smooth as our rashguard fabric, we accept: Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Contact & Support

How can I contact customer service?
Our friendly customer care team is ready to help at [email protected]. We typically respond within 24 hours on business days.
Where is your company located?
Our studio is located at 37 Parlmont Park, Billerica, US 01862, where we design and ship all our chic swimwear with global care.

Still have questions? We’re here to help you navigate your swimwear journey with confidence! Email us at [email protected].