At Chic One Pieces, we want you to love your swimwear as much as we do. If you’re not completely satisfied with your purchase, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Our Return Policy

We accept returns and exchanges for most unworn, unwashed items with original tags attached. For hygiene reasons, we cannot accept returns on swim bottoms, bikini tops, or one-piece swimsuits that have been tried on without underwear.

Please note: All sale items and customized products are final sale and cannot be returned or exchanged.

How to Return or Exchange

  1. Initiate your return: Email us at [email protected] within 15 days of receiving your order with your order number and the items you wish to return or exchange.
  2. Wait for approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Package your items: Securely pack the unworn, unwashed items with original tags in their original packaging if possible.
  4. Ship your return: Include the RMA number on your package and ship to:

    Chic One Pieces Returns
    37 Parlmont Park
    Billerica, US 01862

    We recommend using a trackable shipping method as we cannot be responsible for lost return packages.
  5. Processing: Once we receive and inspect your return, we’ll process your refund or exchange within 5 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, customers must pay for shipping the new item.

Refund Information

Refunds will be issued to the original payment method within 7-10 business days after we receive and process your return. Please note that shipping fees are non-refundable.

Exchange Information

If you’re exchanging for a different size or color, we’ll ship your new item once we receive your return. Exchanges are subject to product availability.

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Chic One Pieces Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item(s) to return: [Product Name, Size, Color] – Reason for return: [Fit, Color, Style, etc.] – Preferred resolution: [Refund/Exchange for Size/Color] Please let me know the next steps. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.

International Returns

For international returns (excluding some Asian countries and remote regions), customers are responsible for all return shipping costs and any applicable customs fees. Refunds will be issued in USD and may be subject to currency conversion fees from your bank.

If you have any questions about our returns policy, please don’t hesitate to contact us at [email protected].